Menacing or Aberrant Behavior
- Remain calm and unhurried in your response to the person
- Be empathetic and show your concern
- Try to sit down with the person; sitting is a less aggressive posture than standing or moving around
- Be helpful; schedule an appointment for a later time, take notes.
- Provide positive feedback such as, “We can get this straightened out,” or “I’m glad you’re telling me how you feel about this”
- Stay out of the individual's reach
- Limit eye contact
- Do not argue, yell, or joke
- Do not touch the person
If the individual’s level of agitation increases, attempt the following:
- Leave the scene
- Notify the UW-Parkside Police at 262-595-2911
- Menacing and/or aberrant behavior must be reported; alert the UW-Parkside Police and your co-workers immediately after the person leaves
